Warranty Claim

Please be sure to review any areas that were cleaned by Atkins Deck Treatment Service Inc, please complete form if you feel a job is not up to your satisfactory.

The reasons for warranty could be:

• Missed areas (clean or stain) our warranty for any staining or sealing work is good for (1) calendar year from the date the job was completed.
• Damages, these need to be reported immediately if items are broken or damaged.
• Other areas of concern can be sent in for review and to determine next steps.

Please have:

• name
• address
• address of the job (if differs)
• phone number
• description of what the issue
• date of sending in notification
• date of job (or date of the invoice)
• please send at least (2) pics of the area that we can see damages or mistake

After we receive the warranty request, all information will be uploaded to your customer profile, and someone will contact you about the warranty to have someone come see the area if it needs to be seen in more detail. There could also possibly be a repair date scheduled with a service tech to have the repairs completed.

We try to complete these issues fairly quickly if weather and temperatures permit. Warranty jobs become priority until the job is corrected and the customer is satisfied.

If you received an invoice, please do not pay for this invoice until both parties are satisfied and both come to an agreement. Inform the accounting department if there is a warranty in process and they send out an invoice by accident.